UptimeHealth provides healthcare administrators and operators with simple-to-use software to manage compliance tasks, increase operational efficiencies, and tap into a large network of qualified biomed technicians to support their medical devices. UptimeHealth products were developed to support the movement of healthcare to in-home and outpatient settings. Visit www.uptimehealth.com for more information.
UptimeHealth helps its customers stay compliant and improve operational efficiency with various data insights:
UptimeHealth required a better way to share this data with executive leadership and frontline management in their SaaS platform, as well as empower their operational teams to help their customers with data reporting.
Bill Olsen, Co-Founder & CTO, sought to enhance their product offering with real-time data sharing and dashboards for their customers. The right solution would need to:
UptimeHealth received a demo of Explo Explore and quickly decided to get started with the solution to activate, visualize, and share data with their customers. UptimeHealth’s operational team was able to use Explo Explore to help :
Working with the Explo team, UptimeHealth was able to recreate the homegrown dashboards and create new reporting for use cases like:
UptimeHealth’s implementation of Explo provided the entire operations team with critical data access, quality, and visualizations with business impact. Additional benefits included:
Enhanced Sales Process: Explo provided the foundation for analytics which UptimeHealth’s sales team showcases first in every customer-facing demo. This has helped their sales cycle and shows the value of the data their SaaS platform is able to collect and share.
Dashboards as a Service: The operations team is responsible for setting up new customers and customizing reporting for specific client needs. Explo gives them the power and the tools to create dashboards upon request or as a service for their end-customers.
Customer Support Experience with Explo: “Our experience with Explo has been very positive. Explo responds very quickly whenever there is an issue, and resolves it in under an hour.” - Bill Olsen, Co-Founder & CTO