Join the Explo team!

We are a small team that loves sewing, pottery, surfing, Bad Bunny, screen printing, pet chickens, the Mets, fun facts, and building beautiful customer-facing dashboards.

Our goal is to take the work out of in-product analytics. By building a product that our customers love, we save them time and allow them to focus on solving their most pressing problems.

See Open Roles

Explo is a fast growing, venture-backed startup founded in 2019 by Gary, Andrew, and Rohan. We are grateful to extremely well funded by amazing investors who believe in our big vision for the company.

We are a remote-friendly company with offices in San Francisco and New York. We hang out and learn about each other every day, we do weekly “show & tells” where team members share about their lives, we play every online zoom game we can find, and we meet up every 2-3 months in co-locations so that we can spend valuable in-person time connecting (so far we’ve gone to: San Francisco, Seattle, New York, Park City, and Las Vegas!).

We care equal parts about building a useful product while also building a diverse, supportive, inclusive, and fun workplace. When you get to know us, you’ll be surprised by how much we seem to like each other 🙂

Benefits

Full health care
We provide a range of fully-covered, competitive healthcare options.
Unlimited time off
Take as much time as you need. We work hard and want to make sure our employees are taking the time they need to recharge.
Free lunches
Even though we are now remote, we still don't think you should pay for lunch.
Team events
We do all the usual remote activities as a team and, when possible, fly us all out to take a mini work-vacation together!

Values

Be a Founder
Everyone has the autonomy and ownership to make bold decisions and take risks to help us achieve our mission.
Always be Learning
We love to learn new things and feed our intellectual curiosity. We have an open mind to new ideas and new perspectives.
Build a Community
We are committed to building excellent products that positively impact the world.
Do Good for Good
We are building an inclusive environment that every person feels a part of.

Press

Open Roles

We are hiring across many different department and roles. If any of them resonate, apply by emailed careers@explo.co with your resume! If not, email us anyways and let us know how you could best fit in! 🙂

Product Designer

Apply Now
San Francisco, New York City, Remote • Full-time

We are building the best way for companies to share data with their customers. We are a product-focused company and believe that design is crucial to building a product that provides value to users - that is why we prioritized a product designer as our company’s first full-time hire! As the second member of our design team, you will play a key role in shaping design culture at Explo and ensuring we build a beautiful, useable product that creates impact for our customers.

What you will do:

  • End-to-end product design: user research, ideation, prototyping, hi-fidelity mocking, and hand-off / iteration.
  • Gathering input from and collaborating with all functions in the organization to ensure we are building the right products, from PMs to engineers to sales to customer success.
  • Establishing design culture and best practices from the ground up.
  • Talking with users during all phases of the product development life cycle - from early user research in the ideation phase to feedback conversations after projects have been launched.
  • Iteratively improving our product’s usability and delightfulness.
  • Shipping valuable and high-quality work without sacrificing speed.

What are we looking for?

  • 4+ years experience as a product designer
  • Interest or experience in design data-heavy interfaces and no-code experiences
  • Experience collaborating closely with product and engineering
  • A deep understanding of the end-to-end iterative design process
  • Proficiency with Figma, Miro, Notion

Senior Software Engineer, Fullstack

Apply Now
San Francisco, New York City, Remote • Full-time

We are building the best way for companies to share data with their customers. As an early hire on our team, you will be key to defining and building our engineering culture. You should be the type of person who takes pride in building beautiful, performant, and intuitive user interfaces and experiences. You should be just as passionate about building a product as you are about building a great community on our team.

What you will do:

  • You will primarily spend your time creating value for our users by evolving existing products and creating new ones.
  • You will create team-wide systems from the ground up that, at your previous job, were likely already set up for you.
  • You probably love building things that people love, and you will get lots of energy from interacting with our users every day to get feedback on your work and help troubleshoot issues with.
  • You will work directly with our product designer, product manager, and business team to scope large projects and execute against them.

What are we looking for?

  • 4+ years software engineering experience.
  • Comfortable with end-to-end web development.
  • Excitement to tackle hard technical problems: frontend performance, home-grown charting libraries, scaling infrastructure, data engineering as a service, opening PRs in open source libraries, resilient testing infrastructure, etc.

Senior Software Engineer, Data Viz

Apply Now
San Francisco, New York City, Remote • Full-time

We are building the best way for companies to share data with their customers. As an early hire on our team, you will be key to defining and building our engineering culture. You should geek out over building beautiful, performant data visualization tooling. At a previous job, you might have been tasked with building out custom charting components with WebGL or even the OG Canvas. You should be just as passionate about building a product as you are about building a great community on our team.

What you will do:

  • You will be in charge of defining the roadmap for how Explo’s data visualizations should improve and evolve.
  • You may build out custom visualizations and and open source charting libraries, depending on your assessment of what would be best.
  • You will dig in to ways to optimize rendering performance on charts to handle large scale data.
  • You will help create team-wide systems from the ground up that, at your previous job, were likely already set up for you.

What are we looking for?

  • 4+ years software engineering experience.
  • 2+ years working with data visualization technology
  • Comfortable with end-to-end web development

Senior Software Engineer, Infra

Apply Now
San Francisco, New York City, Remote • Full-time

We are building the best way for companies to share data with their customers. As an early hire on our team, you will be key to defining and building our engineering culture. You should be the type of person who takes pride in building beautiful, performant, and intuitive user interfaces and experiences. You should be just as passionate about building a product as you are about building a great community on our team.

What you will do:

  • Identify, plan, and build redesigns of our infrastructure and platform to enable future product development.
  • Analyze and improve reliability, performance, and security of Explo’s product as we continue to scale up to millions of end users.
  • Build, and maintain core infrastructure services in AWS and Heroku, in the process managing infrastructure as code using Terraform.
  • Improve developer infrastructure including including CI pipelines, continuous deployment processes, monitoring and observability tools, and development environments.
  • You will create team-wide systems from the ground up that, at your previous job, were likely already set up for you.

What are we looking for?

  • 4+ years software engineering experience.
  • Comfortable with end-to-end web development.
  • Experience with Amazon Web Services, Heroku, or similar cloud services

Senior Engineering Manager

Apply Now
San Francisco, New York City, Remote • Full-time

We are building the best way for companies to share data with their customers. As our first engineering manager, you will lead the entire engineering team. You will help define our team processes from the ground up and craft our engineering team culture. You will run our recruiting process as we rapidly scale the size of our engineering team and make sure that we hire a diverse group of people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives.

What you will do:

  • Performance Management – Help manage the careers of engineers on the team. Ensure they have growth paths and are achieving their full potential and feeling the impact of their work.
  • Growth – Manage the engineering recruiting process, ensuring we achieve our hiring goals and recruit a diverse team.
  • Strategy – Work closely with the CTO, product managers, designers, and business development to identify initiatives, scope them, and lead them to completion.
  • Operations – Create processes and best practices to collect and synthesize project requirements, create effective roadmaps, and ship high-quality products.
  • Culture – Shape engineering culture through establishing best practices.

What are we looking for?

  • 2+ years experience managing an engineering team, setting team culture, and growing engineers.
  • Ability to hold your own in technical conversations, contribute to software design decisions, and support engineers in growing both their skills and their careers.
  • Experience working in and leading the engineering recruiting process.

Finance and Operations Associate

Apply Now
New York City, New York City • Full-time

We’re looking for a finance and operations associate to join as one of our first business hires at Explo. This role is for someone who is eager to learn and thrive in a fast-growing startup environment where every day is different. You will work directly with our COO and founding team to help plan and navigate our journey as a startup.

What you will do:

  • Provide support to the Chief Operating Officer to solve problems, improve processes, and level up our business across the board.
  • Assist with the company’s financial planning & analysis function, including maintaining the company’s overall budgeting and operating model
  • Manage all payables and receivables from customers and services
  • Manage payroll for employees, contractors, and other services
  • Oversee the company's accounting function, including revenue cycle management, payables, expenses, and taxes
  • Manage the employee lifecycle from end-to-end, from on-boarding to off-boarding
  • Own day to day operational tasks to ensure the business is running smoothly and efficiently
  • Set up and organize team offices, co-locations, and other events

What are we looking for?

  • 1+ years of experience in finance or operations role
  • Experience at a high growth startup is a plus
  • Creative thinking and problem-solving abilities
  • Ability to learn, wear multiple hats, and handle multiple ongoing work streams at the same time
  • A high level of trust as this role involves working directly with confidential business and employee information

Recruiter

Apply Now
New York City, San Francisco, Remote • Full-time

We are building the best way for companies to share data with their customers. As our first recruiter, you will be key to defining and building out our team. You should be the type of person who loves building a community. You will be identifying and attracting talented candidates, all the while building a strong network for Explo.

What you can expect to be doing:

  • You will be building a talent organization from the ground up
  • You will be managing the entire recruiting cycle: writing job descriptions, sourcing, managing interviews, extending offers, and closing candidates
  • You will provide an excellent candidate experience through the entire cycle
  • You will find creative ways to to connect and source talent
  • You will help translate business needs into hiring goals
  • You will help build out our product and business development teams

What we value:

  • 3+ years of recruiting experience
  • Top-notch communication and interpersonal skills
  • Dedication to building a more diverse work ecosystem
  • Previous experience in building out a recruiting team
  • Strong problem solving and critical thinking skills
  • Willingness to go above and beyond to get the job done

Bonus Points For:

  • Being analytical and using data to analyze progress
San Francisco, New York City, Remote • Full-time

We’re hiring a Sales Development Representative (SDR) to generate leads to fill the top of our sales funnel as we build our sales organization. You’ll be part of a group of incoming sales professionals that will drive revenue during this next stage of growth for Explo.

What you will do:

  • Utilize email, phone, and other creative channels to reach prospective clients through outbound tactics.
  • Serve as the initial point of contact to a wide range of prospects.
  • Overcome objections, pitch the Explo value proposition, and move prospects forward in the sales process
  • Partner with Account Executives on client handoffs and work seamlessly with senior sales leadership to meet revenue targets

What are we looking for?

  • 0-2+ years of sales experience in a high-growth startup environment (SaaS work is highly preferred)
  • Experience with cold emailing and calling (SMB targets are a plus)
  • Experience with standard sales tools and ability to ramp up quickly with limited resources
  • Commitment to continuous improvement and desire to learn new sales concepts

Bonus Points For:

  • Experience with marketplace models
  • Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

Head of Marketing

Apply Now
San Francisco, New York City, Remote • Full-time

We’re hiring a Head of Marketing. As our first marketing hire, you will be responsible for leading the strategic direction and implementation of all marketing activity, while creating a solid foundation as we grow our marketing team.

You will report directly to the COO and will be in charge of executing marketing initiatives with the support of our team and also agencies and third parties. We believe this role will be crucial to the growth of our company through 2022 and beyond.

What you will do:

  • Work with our sales and product teams to define the marketing vision, strategy, and priorities
  • Define, prioritize, and execute marketing outcomes, such as user journey and experience, product positioning, website development, new product launch plan, blog, sales enablement materials, community development, and paid acquisition
  • Build and manage relationships with external partners (marketing agencies, designers, etc.) to deliver on marketing activities for content and paid acquisition
  • Plan the growth of the marketing team and recruit and manage highly talented individuals as we scale

What are we looking for?

  • 5-10 years of marketing experience, at least 3+ years in a marketing role at a high growth startup
  • Experience marketing B2B software products is a plus
  • Experience managing a team is crucial as you will grow and lead our marketing team
  • Ability to understand technical concepts and communicate with product and engineering teams
  • Ability to work with outside agencies and third parties to ensure objectives are delivered and met on time
  • Comfort with “Failing Fast” and iterating to find which channels work best for our company and product

Solutions Engineer

Apply Now
New York City, San Francisco • Full-time

We’re hiring a solutions engineer to join our team to partner closely with our sales and product teams to ensure that our customer have the technical support needed and engagements are expanding. You will be our main point of contact for customers, supporting our sales team to close deals, through implementation and expansion of the Explo product. This role requires you to be technical and have a deep understanding of our product, while working directly with customers.

Not only will you work closely with our sales team, but also play a key role as the voice of the customer to our product team and help drive our product roadmap.

What you can expect to be doing:

  • Demo Explo and answer technical questions about how to make the best use of the product
  • Identify blockers for a potential customer to adopt Explo early in the sales process, and overcome them
  • Understand customer needs and proactively work with them to set up their data infrastructure, data model, and optimize performance
  • Own the entire post-sale customer journey and spend the majority of your time interacting with customers and ensuring their success using Explo
  • Be the voice of our customers and represent their needs to the rest of the organization
  • Dive into our product and solve any technical issues or bring in the correct support from our product team
  • Serve as the primary, ongoing technical point of contact for our users
  • Help clients implement Explo and own relationships to ensure they are getting the most value out of our product
  • Work closely with our product team to synthesize themes across customer needs to understand product improvements

What we value:

  • Strong engineering background, preferred in fields like computer science
  • Strong written and verbal communication skills
  • Previous experience in a customer-facing role is a plus
  • Ability to take on open-ended problems in unstructured environments
  • Strong knowledge of SQL, Javascript, and APIs
  • Ability to think on your feet and solve problems during live-calls with technical customers
Design

Product Designer

Apply Now
San Francisco, New York City, Remote • Full-time

We are building the best way for companies to share data with their customers. As an early hire on our team, you will be key to defining and building our engineering culture. You should be the type of person who takes pride in building beautiful, performant, and intuitive user interfaces and experiences. You should be just as passionate about building a product as you are about building a great community on our team.

What you will do:

  • Deliver immense value to our users by evolving existing products and creating new ones.
  • Create team-wide systems from the ground up. At your previous job these systems were likely already set up for you.
  • You probably love building things that people love. You will get lots of energy from interacting with our users every day to get feedback on your work and help troubleshoot issues with.
  • Work directly with our product designer, product manager, and business team to scope large projects and execute against them.

What are we looking for?

  • 4+ years software engineering experience.
  • Comfortable with end-to-end web development.
  • Excitement to tackle hard technical problems: frontend performance, home-grown charting libraries, scaling infrastructure, data engineering as a service, opening PRs in open source libraries, resilient testing infrastructure, etc.
Engineering

Software Engineer

Apply Now
San Francisco, New York City, Remote • Full-time

We are building the best way for companies to share data with their customers. As an early hire on our team, you will be key to defining and building our engineering culture. You should be the type of person who takes pride in building beautiful, performant, and intuitive user interfaces and experiences. You should be just as passionate about building a product as you are about building a great community on our team.

What you will do:

  • Deliver immense value to our users by evolving existing products and creating new ones.
  • Create team-wide systems from the ground up. At your previous job these systems were likely already set up for you.
  • You probably love building things that people love. You will get lots of energy from interacting with our users every day to get feedback on your work and help troubleshoot issues with.
  • Work directly with our product designer, product manager, and business team to scope large projects and execute against them.

What are we looking for?

  • 4+ years software engineering experience.
  • Comfortable with end-to-end web development.
  • Excitement to tackle hard technical problems: frontend performance, home-grown charting libraries, scaling infrastructure, data engineering as a service, opening PRs in open source libraries, resilient testing infrastructure, etc.

Senior Engineering Manager

Apply Now
San Francisco, New York City, Remote • Full-time

We are building the best way for companies to share data with their customers. As an early hire on our team, you will be key to defining and building our engineering culture. You should be the type of person who takes pride in building beautiful, performant, and intuitive user interfaces and experiences. You should be just as passionate about building a product as you are about building a great community on our team.

What you will do:

  • Deliver immense value to our users by evolving existing products and creating new ones.
  • Create team-wide systems from the ground up. At your previous job these systems were likely already set up for you.
  • You probably love building things that people love. You will get lots of energy from interacting with our users every day to get feedback on your work and help troubleshoot issues with.
  • Work directly with our product designer, product manager, and business team to scope large projects and execute against them.

What are we looking for?

  • 4+ years software engineering experience.
  • Comfortable with end-to-end web development.
  • Excitement to tackle hard technical problems: frontend performance, home-grown charting libraries, scaling infrastructure, data engineering as a service, opening PRs in open source libraries, resilient testing infrastructure, etc.

Senior Software Engineer, Fullstack

Apply Now
San Francisco, New York City, Remote • Full-time

We are building the best way for companies to share data with their customers. As an early hire on our team, you will be key to defining and building our engineering culture. You should be the type of person who takes pride in building beautiful, performant, and intuitive user interfaces and experiences. You should be just as passionate about building a product as you are about building a great community on our team.

What you will do:

  • Deliver immense value to our users by evolving existing products and creating new ones.
  • Create team-wide systems from the ground up. At your previous job these systems were likely already set up for you.
  • You probably love building things that people love. You will get lots of energy from interacting with our users every day to get feedback on your work and help troubleshoot issues with.
  • Work directly with our product designer, product manager, and business team to scope large projects and execute against them.

What are we looking for?

  • 4+ years software engineering experience.
  • Comfortable with end-to-end web development.
  • Excitement to tackle hard technical problems: frontend performance, home-grown charting libraries, scaling infrastructure, data engineering as a service, opening PRs in open source libraries, resilient testing infrastructure, etc.

Senior Software Engineer, Data Viz

Apply Now
San Francisco, New York City, Remote • Full-time

We are building the best way for companies to share data with their customers. As an early hire on our team, you will be key to defining and building our engineering culture. You should be the type of person who takes pride in building beautiful, performant, and intuitive user interfaces and experiences. You should be just as passionate about building a product as you are about building a great community on our team.

What you will do:

  • Deliver immense value to our users by evolving existing products and creating new ones.
  • Create team-wide systems from the ground up. At your previous job these systems were likely already set up for you.
  • You probably love building things that people love. You will get lots of energy from interacting with our users every day to get feedback on your work and help troubleshoot issues with.
  • Work directly with our product designer, product manager, and business team to scope large projects and execute against them.

What are we looking for?

  • 4+ years software engineering experience.
  • Comfortable with end-to-end web development.
  • Excitement to tackle hard technical problems: frontend performance, home-grown charting libraries, scaling infrastructure, data engineering as a service, opening PRs in open source libraries, resilient testing infrastructure, etc.

Senior Software Engineer, Infra

Apply Now
San Francisco, New York City, Remote • Full-time

We are building the best way for companies to share data with their customers. As an early hire on our team, you will be key to defining and building our engineering culture. You should be the type of person who takes pride in building beautiful, performant, and intuitive user interfaces and experiences. You should be just as passionate about building a product as you are about building a great community on our team.

What you will do:

  • Deliver immense value to our users by evolving existing products and creating new ones.
  • Create team-wide systems from the ground up. At your previous job these systems were likely already set up for you.
  • You probably love building things that people love. You will get lots of energy from interacting with our users every day to get feedback on your work and help troubleshoot issues with.
  • Work directly with our product designer, product manager, and business team to scope large projects and execute against them.

What are we looking for?

  • 4+ years software engineering experience.
  • Comfortable with end-to-end web development.
  • Excitement to tackle hard technical problems: frontend performance, home-grown charting libraries, scaling infrastructure, data engineering as a service, opening PRs in open source libraries, resilient testing infrastructure, etc.

Senior Software Engineer, DevOps/SRE

Apply Now
San Francisco, New York City, Remote • Full-time

We are building the best way for companies to share data with their customers. As an early hire on our team, you will be key to defining and building our engineering culture. You should be the type of person who takes pride in building beautiful, performant, and intuitive user interfaces and experiences. You should be just as passionate about building a product as you are about building a great community on our team.

What you will do:

  • Deliver immense value to our users by evolving existing products and creating new ones.
  • Create team-wide systems from the ground up. At your previous job these systems were likely already set up for you.
  • You probably love building things that people love. You will get lots of energy from interacting with our users every day to get feedback on your work and help troubleshoot issues with.
  • Work directly with our product designer, product manager, and business team to scope large projects and execute against them.

What are we looking for?

  • 4+ years software engineering experience.
  • Comfortable with end-to-end web development.
  • Excitement to tackle hard technical problems: frontend performance, home-grown charting libraries, scaling infrastructure, data engineering as a service, opening PRs in open source libraries, resilient testing infrastructure, etc.
Finance and Operations

Finance and Operations Associate

Apply Now
New York City, New York City • Full-time

We’re looking for a finance and operations associate to join as one of our first business hires at Explo. This role is for someone who is eager to learn and thrive in a fast-growing startup environment where every day is different. You will work directly with our COO and founding team to help plan and navigate our journey as a startup.

What you will do:

  • Provide support to the Chief Operating Officer to solve problems, improve processes, and level up our business across the board.
  • Assist with the company’s financial planning & analysis function, including maintaining the company’s overall budgeting and operating model
  • Manage all payables and receivables from customers and services
  • Manage payroll for employees, contractors, and other services
  • Oversee the company's accounting function, including revenue cycle management, payables, expenses, and taxes
  • Manage the employee lifecycle from end-to-end, from on-boarding to off-boarding
  • Own day to day operational tasks to ensure the business is running smoothly and efficiently
  • Set up and organize team offices, co-locations, and other events

What are we looking for?

  • 1+ years of experience in finance or operations role
  • Experience at a high growth startup is a plus
  • Creative thinking and problem-solving abilities
  • Ability to learn, wear multiple hats, and handle multiple ongoing work streams at the same time
  • A high level of trust as this role involves working directly with confidential business and employee information
Product Management

Product Manager

Apply Now
San Francisco, New York City, Remote • Full-time

We are building the best way for companies to share data with their customers. As an early hire on our team, you will be key to defining and building our engineering culture. You should be the type of person who takes pride in building beautiful, performant, and intuitive user interfaces and experiences. You should be just as passionate about building a product as you are about building a great community on our team.

What you will do:

  • Deliver immense value to our users by evolving existing products and creating new ones.
  • Create team-wide systems from the ground up. At your previous job these systems were likely already set up for you.
  • You probably love building things that people love. You will get lots of energy from interacting with our users every day to get feedback on your work and help troubleshoot issues with.
  • Work directly with our product designer, product manager, and business team to scope large projects and execute against them.

What are we looking for?

  • 4+ years software engineering experience.
  • Comfortable with end-to-end web development.
  • Excitement to tackle hard technical problems: frontend performance, home-grown charting libraries, scaling infrastructure, data engineering as a service, opening PRs in open source libraries, resilient testing infrastructure, etc.
Sales and Marketing
San Francisco, New York City, Remote • Full-time

We’re hiring a Sales Development Representative (SDR) to generate leads to fill the top of our sales funnel as we build our sales organization. You’ll be part of a group of incoming sales professionals that will drive revenue during this next stage of growth for Explo.

What you will do:

  • Utilize email, phone, and other creative channels to reach prospective clients through outbound tactics.
  • Serve as the initial point of contact to a wide range of prospects.
  • Overcome objections, pitch the Explo value proposition, and move prospects forward in the sales process
  • Partner with Account Executives on client handoffs and work seamlessly with senior sales leadership to meet revenue targets

What are we looking for?

  • 0-2+ years of sales experience in a high-growth startup environment (SaaS work is highly preferred)
  • Experience with cold emailing and calling (SMB targets are a plus)
  • Experience with standard sales tools and ability to ramp up quickly with limited resources
  • Commitment to continuous improvement and desire to learn new sales concepts

Bonus Points For:

  • Experience with marketplace models
  • Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

Head of Marketing

Apply Now
San Francisco, New York City, Remote • Full-time

We’re hiring a Head of Marketing. As our first marketing hire, you will be responsible for leading the strategic direction and implementation of all marketing activity, while creating a solid foundation as we grow our marketing team.

You will report directly to the COO and will be in charge of executing marketing initiatives with the support of our team and also agencies and third parties. We believe this role will be crucial to the growth of our company through 2022 and beyond.

What you will do:

  • Work with our sales and product teams to define the marketing vision, strategy, and priorities
  • Define, prioritize, and execute marketing outcomes, such as user journey and experience, product positioning, website development, new product launch plan, blog, sales enablement materials, community development, and paid acquisition
  • Build and manage relationships with external partners (marketing agencies, designers, etc.) to deliver on marketing activities for content and paid acquisition
  • Plan the growth of the marketing team and recruit and manage highly talented individuals as we scale

What are we looking for?

  • 5-10 years of marketing experience, at least 3+ years in a marketing role at a high growth startup
  • Experience marketing B2B software products is a plus
  • Experience managing a team is crucial as you will grow and lead our marketing team
  • Ability to understand technical concepts and communicate with product and engineering teams
  • Ability to work with outside agencies and third parties to ensure objectives are delivered and met on time
  • Comfort with “Failing Fast” and iterating to find which channels work best for our company and product
Success

Solutions Engineer

Apply Now
New York City, San Francisco • Full-time

We’re hiring a solutions engineer to join our team to partner closely with our sales and product teams to ensure that our customer have the technical support needed and engagements are expanding. You will be our main point of contact for customers, supporting our sales team to close deals, through implementation and expansion of the Explo product. This role requires you to be technical and have a deep understanding of our product, while working directly with customers.
Not only will you work closely with our sales team, but also play a key role as the voice of the customer to our product team and help drive our product roadmap.

What you can expect to be doing:

  • Demo Explo and answer technical questions about how to make the best use of the product
  • Identify blockers for a potential customer to adopt Explo early in the sales process, and overcome them
  • Understand customer needs and proactively work with them to set up their data infrastructure, data model, and optimize performance
  • Own the entire post-sale customer journey and spend the majority of your time interacting with customers and ensuring their success using Explo
  • Be the voice of our customers and represent their needs to the rest of the organization
  • Dive into our product and solve any technical issues or bring in the correct support from our product team
  • Serve as the primary, ongoing technical point of contact for our users
  • Help clients implement Explo and own relationships to ensure they are getting the most value out of our product
  • Work closely with our product team to synthesize themes across customer needs to understand product improvements

What we value:

  • Strong engineering background, preferred in fields like computer science
  • Strong written and verbal communication skills
  • Previous experience in a customer-facing role is a plus
  • Ability to take on open-ended problems in unstructured environments
  • Strong knowledge of SQL, Javascript, and APIs
  • Ability to think on your feet and solve problems during live-calls with technical customers
Enter your email
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.